Understanding the Distinction: SAP Conversation AI

 



SAP Conversational AI, as a part of the SAP portfolio, is an advanced conversation AI platform. It

enables organizations to build, train, and deploy AI-powered chatbots and virtual assistants. SAP

Conversational AI stands out by providing capabilities for natural language understanding, contextual

responses, and integration with other SAP applications and services.



While chatbots are suitable for handling straightforward tasks and scripted interactions, conversation AI represents a more sophisticated approach, capable of understanding context, adapting to dynamic conversations, and delivering a more human-like experience. SAP Conversational AI, as an advanced conversation AI platform, empowers organizations to build intelligent virtual assistants that can engage users in complex and context-aware conversations, ultimately enhancing customer service and user engagement.

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